General rental conditions
Version of 31 August 2026. These conditions constitute the sole contractual document applicable to any booking of a Les Atypiques chalet.
1 – The lessor
B ET C (trading name: B ET C COMMUNICATION), a limited liability company under French law with share capital of €20,000, registered office 12A route de Granges, 88640 Barbey-Seroux — Épinal trade register 328 846 175 — VAT number FR37328846175.
Telephone: +33 6 51 32 94 88 — Email: contact@les-atypiques-chalets.com
B ET C operates the Les Atypiques chalets in Barbey-Seroux under a business lease agreement. Any booking constitutes acceptance of these conditions.
2 – Purpose and use of the premises
The contract covers the seasonal rental of furnished accommodation for tourism purposes only. Concluded for a fixed term, it gives the customer no right to remain on the premises after the stay.
3 – Booking and payment
The booking becomes firm upon receipt of full payment for the stay. The total price, including all services and taxes, is displayed before the order is confirmed.
The rental is strictly personal. It may not be assigned or sublet, even partially, whether free of charge or for payment. Any breach results in immediate termination of the contract at the customer's fault, with no refund.
4 – No right of withdrawal
In accordance with article L.221-28 12° of the French Consumer Code, accommodation services provided on a specific date or during a specific period are not subject to the fourteen-day withdrawal period. The booking is therefore firm as soon as it is confirmed, subject to the cancellation conditions set out in article 6.
5 – Prices, services and taxes
- Tourist tax : a local tax collected by the lessor on behalf of the local authority. Its amount is stated at the time of booking.
- End-of-stay cleaning : charged at the flat rate stated at the time of booking (see article 10).
- Pet : one dog per chalet, subject to prior authorisation, at the rate stated at the time of booking.
- Electric vehicle charging : possible on request and with the lessor's prior agreement, recharged at €0.30 per kWh consumed.
Included consumption. The price includes a flat allowance of 24 kWh of electricity and 250 litres of water per day for Chalet Iorik, and 38 kWh and 600 litres per day for Chalets Aslan and Charkhan. Joint meter readings are taken on arrival and departure. Any consumption exceeding these allowances is charged at actual cost, on presentation of the reading.
6 – Cancellation and interruption
Cancellation by the customer. Any cancellation must be notified to the lessor in writing, at contact@les-atypiques-chalets.com. It takes effect on the date of receipt.
- 30 days or more before the arrival date : full refund of the sums paid.
- Between 30 days and 7 days before the arrival date : refund of 50% of the rental price.
- Less than 7 days before the arrival date : the rental price remains due to the lessor.
- Absence of the customer on the scheduled arrival day, without the lessor's prior agreement: the contract is automatically terminated at midnight, the rental price remains due to the lessor and the lessor may dispose of the accommodation.
Sums refunded in all cases. Whatever the date of cancellation, the tourist tax and the cleaning fee correspond to services not provided and are refunded in full. The deductions set out above apply solely to the rental price.
Interruption of the stay. In the event of early departure at the customer's initiative, the price of the stay remains due to the lessor. The tourist tax relating to the nights not used is refunded.
Cancellation by the lessor. If the lessor is unable to provide the accommodation booked, it will offer accommodation of equivalent quality and capacity. Failing the customer's agreement to this solution, all sums paid are refunded within a maximum of fourteen days, without prejudice to the customer's right to compensation for any damage suffered.
Any refund is made within a maximum of fourteen days, using the payment method used at the time of booking.
7 – Arrival and departure
Arrival takes place on the agreed day from 4 pm. The latest departure time is stated at the time of booking and recalled in the accommodation.
8 – Occupancy capacity
The contract is drawn up for a maximum number of occupants: Iorik, 4 people — Aslan, 5 people — Charkhan, 6 people. This number includes children, whatever their age.
If the number of people present exceeds this capacity, the lessor may refuse access to the additional people. This refusal constitutes neither a modification nor a termination of the contract by the lessor, and gives rise to no refund.
9 – Security deposit
A security deposit of €490 for Chalet Iorik et de €690 for Chalets Aslan and Charkhan is required at the latest on arrival.
It is returned within a maximum of 10 days after departure if no damage is found. In the event of damage, it is returned within a maximum of three months, less the documented cost of repair. The security deposit is not a cap: it does not limit the customer's liability beyond its amount.
10 – Inventory, cleaning and damage
An inventory is drawn up by the lessor or its representative on departure. The customer is invited to attend. The customer reports without delay any damage or breakage occurring during the stay.
In the event of damage to an item listed in the inventory, the lessor arranges for its repair or replacement and claims the cost from the customer, on presentation of supporting documents. The customer does not carry out this repair or replacement himself.
Cleaning. End-of-stay cleaning is carried out by the lessor and charged at the flat rate stated at the time of booking. The customer leaves the accommodation tidy: dishes washed and put away, waste placed in the containers, furniture back in place, fridge emptied.
If the condition of the accommodation on departure exceeds normal use — exceptional soiling, persistent odours, damage — the additional time required to restore it is charged at actual cost, on presentation of supporting documents.
11 – Use of the premises
The customer uses the accommodation and its furnishings peacefully and in accordance with their purpose, and follows the instructions displayed inside. The customer informs the lessor of any interruption in the operation of the equipment or utilities.
Non-smoking accommodation. Smoking inside the chalets is prohibited. Outside, the customer uses the ashtrays provided and ensures that no cigarette ends are left on the grounds or their surroundings.
12 – Hot tub and sauna
The hot tub and the sauna are reserved for the occupants of the chalet. These facilities are not supervised.
Their use requires compliance with the safety instructions displayed on site, in particular: children must never access them without the constant supervision of an adult; use is not advised after drinking alcohol, during pregnancy, or in the event of cardiovascular problems; the recommended exposure times must be respected. If in doubt, the customer should seek medical advice before use.
Damage found on these facilities is charged to the customer on presentation of supporting documents.
13 – Insurance
The customer is required to be insured against rental risks (fire, water damage, civil liability), either through a holiday extension to their home insurance policy or through a specific policy covering the duration of the stay. A certificate may be requested.
14 – Personal data
The data collected at the time of booking is processed under the conditions described in our privacy policy.
15 – Complaints and consumer mediation
Any complaint relating to the condition of the premises or the conformity of the accommodation with its description must be sent to the lessor within three days of moving in, so that a solution can be sought without delay. Other complaints are to be sent in writing to contact@les-atypiques-chalets.com.
In accordance with articles L.612-1 et seq. of the French Consumer Code, a customer who has not obtained satisfaction after a written complaint to the lessor may refer the matter free of charge to the consumer mediator appointed by B ET C:
CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
Telephone: +33 1 89 47 00 14
Website: www.cm2c.net — online complaint: www.cm2c.net/declarer-un-litige.php
The customer may also use the European Commission's online dispute resolution platform.
16 – Applicable law
These conditions are governed by French law. In the event of a dispute not resolved amicably or through mediation, the French courts have jurisdiction.
